Terms of Use | Chockstone Labs

These terms apply only to chockstonelabs.com and the Chockstone Labs social media service. Capnolog, SpotMeter, and PencilCAD are also made by Chockstone Labs LLC, but each is a separate app with its own terms of use and privacy policy on its own website, and those, not these, govern it. See Our other apps.

Who we are

This website, chockstonelabs.com, and our social media service are operated by Chockstone Labs LLC, an Ohio limited liability company. By using the site or the service you agree to these terms. If you do not agree, please do not use the site.

Informational site

This site is provided for general information about Chockstone Labs and its products. Apart from the social media service and paid plans sections below, nothing on it is a contract for services, a promise that any product will be or remain available, or professional, medical, legal, or educational advice.

Our other apps

Capnolog, SpotMeter, and PencilCAD are separate apps, each with its own terms of use and privacy policy published on its own website. Those terms govern your use of each app, including how disputes about it are resolved, and these terms do not apply to them. These terms apply only to this website and to the social media service described below. Capnolog’s terms are at capnolog.com/terms, SpotMeter’s are at spotmeter.app/terms, and PencilCAD’s are at pencilcad.app/terms.

Our social media service is described at chockstonelabs.com/social. If you use it:

You may connect only accounts you own or are authorized to manage. You are responsible for everything published or sent through the service on your accounts, including posts, comments, and direct messages, and for including any advertising, sponsorship, or affiliate disclosures the law or a platform requires. You must follow the terms and community guidelines of Instagram, TikTok, and any other platform you connect, as well as the terms of any program, such as an affiliate program, whose links you share.

If you connect a YouTube channel, the service uses YouTube API Services, and by connecting it you agree to be bound by the YouTube Terms of Service. Our Privacy Policy explains what we receive from YouTube and how to revoke our access.

You may not use the service to send spam or unsolicited messages, to inflate engagement artificially, to scrape or collect people’s personal data, to build profiles of individuals, to impersonate anyone, or to break any law. Features that read public posts, such as tracking the accounts you compare yourself against, may be used only to study public content and performance, never to track, contact, or profile the people behind those accounts. If you connect an AI assistant or create an API key, you are responsible for what it does with the permissions you grant.

The service may change, pause, or end, and features depend on what Instagram, TikTok, and other platforms allow. You may stop using the service and disconnect your accounts at any time; our Privacy Policy explains what happens to your data. When the service processes personal data for you, our Data Processing Addendum forms part of these terms, and our subprocessors are listed on their own page. The sections below on warranties, liability, indemnity, governing law, and general terms also apply to the service.

Who can use the service

You must be at least 18 years old and able to form a binding contract to use the service. The service is for running brands and businesses, including your own as a creator; it is not meant for children, and you may not connect an account belonging to someone under 18 unless you are their parent or legal guardian. If you use the service for a company or other organization, you agree to these terms on its behalf and confirm you have authority to do so; “you” then includes that organization. You may not use the service if you are barred from it under U.S. sanctions or export laws.

You are responsible for your sign-in, the people you invite, the roles you give them, and every API key and connected assistant in your space. Tell us right away at hello@chockstonelabs.com if you think someone has used your space without permission.

Your content

You keep ownership of everything you bring to the service: photos, videos, captions, link pages, brand details, and the rest (“your content”). You give Chockstone Labs LLC a worldwide, non-exclusive, royalty-free license to host, store, copy, process, resize, transcode, and display your content, and to send it to the platforms and people you choose, only as needed to run the service for you, to keep it secure, and to meet the law. The license ends when your content is deleted from the service, except for copies in backups that expire on their own schedule and anything the law requires us to keep.

You confirm that you own your content or have every permission it needs, including from anyone who appears in it and from the owners of any music, artwork, or footage it uses, and that publishing it as you direct will not break the law or anyone’s rights. Content that others send you through a file request becomes your content once you accept it into your library, and you are responsible for having their permission to post it.

What you may not publish

You may not use the service to publish, store, or send content that: sexualizes minors in any way; shares intimate images of anyone without their consent; infringes copyright, trademark, or other rights; harasses, threatens, or incites violence or hatred against people; is false advertising, a scam, or a fake review; hides a paid relationship the law or a platform requires you to disclose; contains malware or phishing; or is otherwise illegal. We report child sexual abuse material to the National Center for Missing & Exploited Children as the law requires.

AI-written drafts

The service can suggest captions, replies, link pages, and other drafts with the help of AI. Suggestions can be wrong, out of date, unoriginal, or unsuitable, and may resemble what others receive. Nothing is published to a social account until a person on your team approves it, and you are responsible for checking everything before you approve it, as if you had written it yourself. We do not claim ownership of drafts made for you.

The same applies to edits the service makes for you, including changes made from an instruction you type, such as cutting pauses or changing a title. Review the result before you post it. To do this work we send the content involved to AI providers named on our subprocessors page, as our Privacy Policy describes. Using these features is included in your plan and carries no credits. We may limit how often they can be used each day.

Link pages, shared links, and offers

Link pages, file-request links, approval links, and report links are public to anyone who has the address. You choose what they show and who you share them with, and you can turn each one off. You are responsible for the links, products, discount codes, and offers you list, for the pages they lead to, and for any program terms that apply to them. We may remove or disable a page or link that breaks these terms, that a platform or the law requires us to take down, or that puts visitors at risk.

Brand deals

The service helps you keep track of brand inquiries and deals. Chockstone Labs LLC is not a party to any deal, agency, or agreement between you and a brand or anyone else. We do not vet brands, guarantee that anyone pays you, or give legal, tax, or financial advice; suggested rates, reminders, and drafts are only suggestions. You are responsible for your contracts, your disclosures, and your taxes.

Reporting content, copyright, and takedowns

To report content made or hosted with the service, including a link page, email hello@chockstonelabs.com with the address of the page or post and what is wrong. We review every report and may remove content, disable a page, or suspend a space while we look into it. Reports of intimate images shared without consent or of any content involving the sexual exploitation of a minor are handled first, and we remove such content as soon as we confirm it.

Copyright. We respond to notices of claimed copyright infringement under the U.S. Digital Millennium Copyright Act. Our Copyright Agent is Chockstone Labs LLC, Attn: Copyright Agent, PMB 5052, 46 Shopping Plaza, Chagrin Falls, OH 44022, phone (513) 570-4573, email support@chockstonelabs.com. Send a notice in writing by email or mail; chockstonelabs.com/copyright has the details. A notice must include your physical or electronic signature; the copyrighted work you say is infringed; the address of the material you say infringes it; your name, address, phone number, and email; a statement that you believe in good faith the use is not authorized by the owner, its agent, or the law; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner. If your content is removed after a notice, you may send a counter-notice with the same details, the address of the removed material, and your consent to the jurisdiction of the federal court for your district (or for the Northern District of Ohio, if you are outside the United States); we may then restore it after 10 business days unless the person who complained tells us they have filed a lawsuit. We end the spaces of people who repeatedly infringe.

Suspension and ending

We may suspend or end your access to all or part of the service, with notice where it is reasonable to give it, if you break these terms, if a platform or the law requires it, if your use puts the service, a platform, visitors, or other people at risk, or if a payment is unpaid. Where we can, we will tell you why and give you a chance to fix the problem first, and you can export your data while a space is suspended unless the law or a risk to others prevents it. You may end these terms at any time by canceling any paid plan and deleting your space. Sections about your content’s license for backups, what you may not publish, no warranties, limitation of liability, indemnity, governing law, and general terms survive the end of these terms.

Indemnity

To the extent the law allows, you will defend and indemnify Chockstone Labs LLC and its members, managers, and agents against any claim, loss, or cost (including reasonable legal fees) brought by someone else that arises from your content, what you publish or send through the service, your deals and offers, or your breaking these terms or the law. We will tell you promptly about such a claim and let you control its defense, but you may not settle it in a way that admits fault for us or binds us without our consent.

Platforms and other services

Instagram, TikTok, Threads, YouTube, Facebook, Pinterest, Google Business Profile, Mastodon, Canva, and the other services you connect are run by their own companies under their own terms, and we are not responsible for them. They can change or limit what the service can do, reject or remove a post, or restrict an account at any time. We are not liable for any action a platform takes against you or your account, or for a post that is delayed or not published because a platform, a network, or your connection failed. Platform names and marks belong to their owners, who do not endorse the service.

Paid plans

The service’s plans, their limits, and their prices are listed at chockstonelabs.com/pricing. Starter is free. Paid plans are billed in advance, monthly or yearly as you choose. Paid plans are sold through Link, by Stripe, which is the seller of record for your payment: Link takes the payment, adds any sales tax, VAT, or GST that applies, and sends your receipts and invoices. Checkout shows the purchase as “Sold through Link”, and your card or bank statement shows LINK.COM*. Prices are set in U.S. dollars, and checkout may show and charge them in your local currency. In U.S. and Canadian dollars, taxes are added at checkout; in other currencies, the price shown includes them. The payment terms shown at checkout also apply to the payment. We do not receive or store your full card number.

Automatic renewal. A paid plan renews automatically. When you subscribe, Link charges the payment method you give at checkout, and then again at the start of each billing period, every month or every year as you chose, at the price shown at checkout, until you cancel. The price can change only as described under Price changes.

Cancel any time, online. Open Settings in the service, then Plan and billing, then Billing and invoices, and cancel the plan, or cancel it from your orders at link.com. You do not need to call or write to us. Canceling stops the next renewal: your plan stays active until the end of the period you have paid for, then your space returns to the free plan, and we do not delete your data. If you change plans, the change takes effect right away and your next bill is adjusted for the difference.

Refunds. If you are not satisfied, email hello@chockstonelabs.com within 14 days of your first payment for a plan and we will refund that payment. Otherwise payments are not refundable, except where the law requires or as stated below. Nothing in these terms limits your right to dispute a charge with your card issuer.

Price changes. A new price applies to new subscriptions right away. If we raise the price of a plan you already have, we will email you at least 30 days before the new price first applies to you, with the new price, the date and how to cancel. If you do not cancel, the new price applies from your next renewal. If you are charged the new price and cancel within 14 days after that charge, we will refund the unused part of that period. We will not raise the price you pay in the middle of a paid period.

Failed payments and limits. If a payment fails, Link tries again; if it keeps failing, the paid plan ends and your space returns to the free plan. When a space is over its plan’s limits, nothing is deleted and posts already scheduled still publish, but you cannot add more of what is over the limit until you are back under it. If we end the service, we will refund the unused part of any period you have paid for.

Acceptable use

You may view this site and link to it. You may not interfere with its operation, attempt to gain unauthorized access to it or the systems that host it, or use automated tools to copy its content in bulk beyond ordinary search-engine indexing.

Intellectual property

The content of this site, including its text, design, and graphics, belongs to Chockstone Labs LLC or its licensors and is protected by copyright and trademark law. You may not reproduce or reuse it, other than for personal reference or to link to the site, without our written permission.

Trademarks

Chockstone Labs, the Chockstone mark, Capnolog, SpotMeter, and PencilCAD are trade names and trademarks of Chockstone Labs LLC. Other names and marks belong to their respective owners. ACGME is a mark of the Accreditation Council for Graduate Medical Education, which is not affiliated with and does not endorse Chockstone Labs LLC or its products.

No warranties

The site and its content are provided as is and as available, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the site will be available, accurate, current, secure, or free of errors.

Limitation of liability

To the fullest extent permitted by law, Chockstone Labs LLC and its members, managers, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data or profits, arising from or related to your use of, or inability to use, this site or the service. To the extent liability cannot be excluded, our total liability for all claims relating to this site or the service is limited to the greater of one hundred U.S. dollars or the amount you paid us for the service in the twelve months before the claim.

Third-party sites

This site links to other sites, including our products’ sites and app stores. We are not responsible for their content, terms, or privacy practices.

Changes

We may change or remove this site or its content at any time, and we may update these terms. Updated terms take effect when posted here with a new effective date. If a change materially affects the service, we will tell you in the service or by email before it takes effect, and the service asks you to accept the new terms before you keep using it. Continuing to use the site after that date means you accept the updated terms.

Feedback

If you send us ideas or suggestions, we may use them without any obligation to you.

Governing law and disputes

Ohio law governs these terms, without regard to its conflict-of-laws principles. Any dispute relating to this site or the social media service will be brought exclusively in the state or federal courts located in Ohio, and you consent to their jurisdiction.

General

If any part of these terms is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver of it. You may not transfer these terms without our written consent; we may transfer them to a company that takes over the service, and will tell you if we do. We are not responsible for delays or failures caused by events beyond our reasonable control. We may send notices to the email address on your account or show them in the service. These terms create no rights for anyone other than you and us. These terms, with the Privacy Policy and, where it applies, the Data Processing Addendum, are the entire agreement between you and Chockstone Labs LLC about this website and the service.

Questions

Questions about these terms may be sent to hello@chockstonelabs.com.